Loosing Grip

I heard someone said:

"I'm tired of trying, I'm tired of lying,
I'm tired of crying, inside I'm dying,
but all you see is me smiling."

It is said that the eyes are the window to ones soul..
but do we really see ones soul?
It is said that when someone is in need, we lend a hand..
but do we really reach out or do we just look the other way?
When can we see pass that facade?
When do we truly lend a hand?
When do we really care?